From January 2023 Direct Debit is now available to all Maxer clients!
Maxer offer a variety of payment methods including Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, Bank Transfer and now Direct Debit.
A direct debit is an arrangement between Maxer and your bank, so the renewal fees for your Maxer services can be debited directly from your bank account. It is commonly used in many countries to pay for utility bills. In the past you would need to fill out a paper mandate; these days it can be setup online in just a few minutes!
Ready to setup direct debit on your account for first time?
You can setup a new mandate/subscription by following three simple steps!
Step 1: There are a few prerequisites, please bear these in mind!
(a) A direct debit mandate can only be setup using a bank account that is in the same currency as your Maxer account. For example, this means a UK customer must use a UK bank account. If you are unsure, please check the table further down.
(b) A new direct debit mandate typically takes 5 working days to setup. If you placing a new order, the order may not be activated until payment has cleared.
(c) Subsequent renewals processed using an existing mandate will be initiated 5 days in advance and typically take 3-4 working days to clear. The renewal will only be processed on the day the direct debit has cleared with your bank.
(d) You should make sure your bank account has sufficient funds to pay for the direct debits. Your bank and our provider may impose fees on failed payments.
Step 2: Set the payment method on your account to Direct Debit
In your Maxer client account, go to My Account => Account Details. Here is a link: https://my.maxer.com/clientarea.php?action=details
Scroll down to the second section Billing Address. Look for Payment Method dropdown menu, which may be set to Credit Card, PayPal or Bank Transfer. If you want all services on your account to be charged by Direct Debit, please change the dropdown menu to Direct Debit and then save the form.
Note: If you want some services to be charged to Direct Debit and other services to be charged to a different payment method please submit a request to our billing team and they can assist you with this.
Step 3: Create the direct debit mandate with GoCardless
In your Maxer client account, go to Billing => My Invoices. Open one of the unpaid invoices.
On the right side of the invoice you should see the payment dropdown menu is set to Direct Debit. Click on the button "setup mandate for payment". This will take you to the GoCardless website to enter your bank account details and complete the process.
Alternatively if there is no unpaid invoice on your account, you can also setup a direct debit mandate by adding some funds to your account balance. You can do this by going to Billing => Account Topup. The minimum account topup is €10 Euro or equivalent in your currency. The funds added will be automatically credited to your next invoice.
Note: Normally a direct debit payment is initiated 5 days before an invoice due date. If you have overdue invoices on your account, please submit a request to our billing team and explain that you want to pay them by direct debit.
Maxer accept payments in five global currencies. Your account currency is determined when you first sign up. To setup a direct debit, you must use a bank account in the same country and currency as your Maxer account. This table has more info:
| Invoice Currency | Direct Debit? |
| GBP | Yes - you can setup a Direct Debit if you have a UK bank account denominated in GBP currency. |
| EUR | Yes - you can setup a SEPA direct debit if you have an EU bank account denominated in Euro currency. |
| USD | Yes - you can setup an ACH debit / auto-pay if you have a US bank account. |
| AUD | Yes - you can setup a BECS direct debit if you have an Australian bank account. |
| CAD | Yes - you can setup a PAD direct debit if you have a Canadian bank account. |
